We are happy to assist you and manage all your requests for return and/or exchange! Our return policy is valid for 14 days from the day you receive your item, only if the product is brand new, in a re-sellable condition and the consumables & accessories are still sealed in having all the packing. Based on that exchange or refund can be granted within the 14 days.
Please ensure that returned item(s) are supplemented with your order confirmation, a copy of your delivery note along with all accessories.
If you have received an item(s) that is defective (e.g. delivered with ripped or missing parts or other damage) it may be returned for a replacement or full Refund upon approval.
Please remember:
The item(s) should be in its original and unopened packaging, along with the corresponding original order confirmation, delivery note, accessories.
In case the customer needs to make a refund to an item, refund to be made by a confirmation from our after sale team of receiving the item.
For further information, please do not hesitate to contact us. We will be happy to serve you.
WhatsApp Number: +971557440815
Email Address: uct.help24@gmail.com